Maya Singh
Operations Supervisor
Halifax, NS · 902-555-0155 · maya.singh@example.com
Operations supervisor with 8+ years of experience coordinating daily service teams, improving scheduling routines, training staff, managing customer escalations, and maintaining quality standards across busy service environments. Strong record of building practical systems, reducing missed details, and helping teams deliver consistent results.
Key Skills
- Team leadership and staff training
- Daily operations planning
- Scheduling and route coordination
- Customer escalation management
- Quality control and service standards
- Inventory and supply coordination
- Process improvement and documentation
- Performance coaching and shift handover
Work Experience
Operations Supervisor — North Harbour Services2019–2025
Halifax, NS
- Supervised a 12-person operations team across scheduling, dispatch, customer service, and field support functions.
- Improved daily scheduling checklist, reducing missed appointment details and last-minute route changes.
- Trained new employees on service standards, documentation, customer communication, and safety expectations.
- Reviewed service notes and follow-up tasks to ensure customers received accurate updates and next steps.
- Coordinated inventory orders so field teams had required tools, materials, and replacement parts.
- Handled escalated customer issues with calm communication and practical resolution plans.
Service Coordinator — Atlantic Property Care2016–2019
Dartmouth, NS
- Scheduled maintenance appointments and coordinated daily work orders for field technicians.
- Prepared job notes, customer instructions, and route updates for morning dispatch.
- Tracked incomplete jobs, follow-ups, and customer concerns until resolved.
- Supported managers with reporting, supply lists, and internal process improvements.
Education & Certifications
- Diploma in Business Management — Nova Scotia Community College, 2016
- Leadership Essentials Certificate — 2021
- First Aid / CPR — 2024
Selected Strengths
- Practical manager who documents clear procedures instead of relying on memory
- Comfortable leading mixed teams of office and field staff
- Strong customer communication during stressful or urgent situations
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