Sofia Bennett
Customer Service Coordinator
Fredericton, NB | 506-555-0188 | sofia.bennett@example.com
Professional Summary
Customer service professional with more than six years of experience coordinating appointments, documenting service requests, resolving routine concerns, and supporting customers by phone and email. Brings organized follow-up, accurate records, and calm communication in busy service environments.
Core Skills
- Customer phone and email support
- Appointment and route scheduling
- Service request documentation
- Complaint review and escalation
- CRM and customer record updates
- Invoice and payment inquiries
- Team handover and follow-up
- English and French communication
Work Experience
Customer Service Coordinator - Maritime Home Services2021 - 2026
Fredericton, NB
- Coordinate service appointments by reviewing customer needs, technician availability, location, and urgency before confirming times.
- Document calls, emails, access instructions, and service concerns in customer records so field staff receive complete information.
- Resolve routine scheduling and billing questions and escalate technical or account issues to the appropriate team with clear notes.
- Contact customers about schedule changes, missed visits, and follow-up work while offering practical alternatives when available.
- Review open requests at shift handover and identify items requiring confirmation, additional documentation, or supervisor attention.
Customer Service Representative - Riverbend Utilities2018 - 2021
Fredericton, NB
- Answered customer questions about accounts, service dates, payment options, and required forms using approved procedures.
- Updated contact information and account notes accurately and confirmed key details before submitting service requests.
- Reviewed disputed charges and service concerns, gathered supporting information, and routed complex cases for further review.
- Maintained professional communication during high-volume periods and completed promised callbacks and follow-up tasks.
Education
Business Administration Certificate - New Brunswick Community CollegeFredericton, NB | 2018
Additional Skills
Microsoft 365, CRM data entry, shared calendars, basic spreadsheets, customer correspondence, and document organization.
Fictional sample. Final RoleTone resumes use only information confirmed by the candidate.